FAQs
FAQs
BEFORE/DURING ORDERING
What is the delivery time for my order?
We strive to ship your order within 2-5 days. If we have your order on stock and you order before 12pm, we will usually ship your order the same day.
When will I receive an order confirmation?
You will receive your order confirmation by e-mail when your order has been approved. If you do not receive your order confirmation shortly after you have placed your order, please check your spam filter and whether it is the correct e-mail address you provided.
If the e-mail address is incorrect, write an email to info@decadentcopenhagen.dk, and we will make sure to correct it.
Do you ship abroad?
We also ship abroad.
There are different shipping and return costs depending on the country.
You can see all our prices here: www.decadentcopenhagen.com/pages/delivery
FAQs
AFTER ORDERING
There is an error on the items I have received, what should I do?
If there are errors or deficiencies in your order, please write an email to info@decadentcopenhagen.dk, with a description and photos of the error / problem.
Will I get the shipping costs covered if I return my order?
It is your responsibility to send orders outside Denmark back to us, at your own cost and risk. This is done by sending the package with a postal service which provide direct delivery and not to a pick-up-point. Remember to get a receipt for the shipment, as you are responsible for the returned package until it is delivered to us. The address to which the package should be returned to:
Evolog Logistixs A/S // Att.: Decadent Copenhagen
Sandagervej 10, 7400 Herning
Denmark
CVR. No.: 33583575 (written on the outside of the package)
Should you have any questions please contact us at info@decadentcopenhagen.dk or +45 41 67 70 80
How do I return my product to you?
It is your responsibility to send orders outside Denmark back to us, at your own cost and risk. This is done by sending the package with a postal service which provide direct delivery and not to a pick-up-point. Remember to get a receipt for the shipment, as you are responsible for the returned package until it is delivered to us. The address to which the package should be returned to:
Evolog Logistixs A/S // Att.: Decadent Copenhagen
Sandagervej 10, 7400 Herning
Denmark
CVR. No.: 33583575 (written on the outside of the package)
Should you have any questions please contact us at info@decadentcopenhagen.dk or +45 41 67 70 80
I want to buy another product instead, which is the easiest way to proceed?
If you want to switch for another product instead, place a new order for the desired product and send the original product back to us. You can also visit our physical store where we accept returned items.
You can not exchange orders purchased on our webshop.
FAQs
ANDRE SPØRGSMÅL
I want to subscribe to or unsubscribe from the newsletter, how do I do it?
If you want to sign up for our newsletter, you must sign up on our website. In the bottom right corner you can write your email and you will then be subscribed.
If you want to unsubscribe from our newsletter, you can follow the link at the bottom of a previous newsletter, and unsubscribe through there.
For how long can I return my order?
With Decadent you have the right to return your order within 14 days.
Did you shop on decadentcopenhagen.com, you have 14 days, from the day you recieved your order.
My bag has lost a spare part, what do I do?
Did your bag loose a screw or other, please write us atinfo@decadentcopenhagen.dk.
How do I complain over an item purchased on Decadentcopenhagen.com?
If you wish to make use of the right of complaint, or inquire about repairs, please write an email to info@decadentcopenhagen.dk, in which you describe the problem.
Attach a receipt or other proof of purchase, as this presupposes that we can start a complaint. Also feel free to send pictures as it makes it easier for us to assess the complaint.
What appeal options do I have?
Should you wish to complain about a pruchase, please contact info@decadentcopenhagen.dk.
If we do not succeed in finding a solution, you can send a complaint to:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr
