You can use VISA, MASTERCARD and PAYPAL on the shop for secure payment. We charge no fee with the use of any credit cards.
You will receive an order confirmation immediately after your purchase. If this does not arrive, please check your spam filter. The money will be withdrawn upon shipment.
Cancellation or exchange
We provide 14 days of right to return products from the day you receive your order.
If your order is above €200 you will receive a pre-paid return label with your order.
Otherwise you are required to pay for the return shipment. You have the following options:
1. Send the item to the following address Brønsholmvej 26, Kokkedal, Denmark. We advise you to use a parcel service in order to be able to track the parcel.
2. Return your item in our store on Store Regnegade 3, Copenhagen or our showroom on Brønsholmvej 26, Kokkedal.
When you return your order, please fill out the return form below and include this and a copy of the invoice or order confirmation.
The product should be completely unused and should be packed properly e.g. in the same box as you received it in.
Any faults or defects of the products should be claimed immediately after receiving your product and before use.
- The complaint right does not cover any flaws, defects or wear and tear from wrong use, missing care or regular/normal wear and tear.
- DECADENT does not give any warrantee/complaint right on bags (including stitching, zippers, handles, rings and rivets) used as school bag or for carrying laptops or other heavy items such as binders etc., except on bags with a computer compartment.
- The gold and silver accessories are alloyed and wear and tear can occur. The complaint right does not cover this.