You can use VISA and MASTERCARD on the shop for secure payment. We charge no fee with the use of any credit card.
You will receive an order confirmation immediately after your purchase. If this does not arrive, please check your spam filter. The money will be withdrawn upon shipment.
Cancellation or exchange
We provide 14 days of return from the day you receive your shipment.
CHRISTMAS PRESENTS CAN BE EXCHANGED OR RETURNED UNTIL JANUARY 14TH.
We offer free returns on orders above €200. In this case we will include a UPS label for you to use.
You are required to pay for the return shipment if your order is below €200. We advise you to use a parcel service in order to be able to track the shipment.
When you return the product, please fill out the return form you have received with the product, and include this with a copy of the invoice, which was in the package or received by email. The product should be completely unused and should be packed properly e.g. in the same box as you received it in.
Any faults or defects of the products should be claimed immediately after receiving your product and before use.
All products are covered by the Danish Sale of Goods Act. This means that you can make a complaint, if the product has flaws and deficiencies, within 24 months from the purchase.
- The complaint right does not cover any flaws, defects or wear and tear from wrong use, missing care or regular/normal wear and tear.
- DECADENT does not give any warrantee/complaint right on bags (including stitching, zippers, handles, rings and rivets) used as school bag or for carrying laptops or other heavy items such as binders etc., except on bags with a computer compartment.
- The gold and silver accessories are alloyed and wear and tear can occur. The complaint right does not cover this.
We collect data because it is necessary in order to improve the user experience and offer our customers the best and most relevant offers.
The information registered with DECADENT will be kept no longer than five years and they will be deleted afterwards.
You have the right to know what data we are collecting and we will always ask for your consent to collect data from you, so you know which data we are using and why.
All information applied to DECADENT will not be issued or sold to any third-party business. We will not register any sensitive information about our customers.
You are allowed to object the registration and to access the personal data processed about you. If you have any questions or comments to this policy or you want to claim any of your rights as a data subject, please contact us at firstname.lastname@example.org.
We take reservations for misprints and sold out items.